Last Updated: 15th February 2024

Thank you for shopping with Neon Beauty, a brand under Anion Ecom Solutions Private Limited. Please read our Refund Policy carefully to understand our guidelines regarding refunds and exchanges.

No Refunds or Exchanges:

As a general policy, we do not offer refunds or exchanges for products purchased on our Website. Please make sure to review your order carefully before completing your purchase.

Refunds for Defective Items:

We understand that receiving a defective item is an inconvenience, and we want to make it right for you. In the rare event that you receive a defective product, you may be eligible for a refund.

Claiming a Refund for Defective Items:

To initiate a refund for a defective item, we require you to provide a clear and uncut video of the unboxing process, clearly showing the defect. The video should be sent to refunds@old.theneonbeauty.com within 2 days of receiving the product.

Conditions for Refund:

The following conditions must be met for a refund to be considered:
a. The video should demonstrate the unboxing of the parcel with no cuts or edits.
b. The defect must be clearly visible in the video.
c. The request for a refund must be made within 10 days of receiving the product.

Refund Process:

Once we receive and review your refund claim, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your store wallet which you can use anytime for your future purchases.

Shipping Costs:

We will cover the shipping costs associated with returning defective items. Please follow our instructions for returning the product once your refund claim is approved.

Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at refunds@old.theneonbeauty.com.

By making a purchase on our Website, you agree to the terms outlined in this Refund Policy.

Effective Date: 15th February 2024