FAQ
How long will my package take to arrive?
Orders placed are dispatched in 2-4 days approx. Tracking id will be shared via email after dispatching the order. Please do not DM for tracking your order. The parcel will reach you in 5-10 days approximately.
How do I know my package has shipped?
You will receive an email with the shipping details from us to your registered email.
Do you have a return/exchange policy?
Due to the nature of the product we do not have a return or exchange policy. However, for defected products We’ve Got Your Back! You can visit our refund policy for more details
Why is my tracking number not updating?
If your tracking number continues to show no updates after 4 days, it’s advisable to reach out to our customer support at hello@old.theneonbeauty.com for assistance.